Request account and data deletion

This page applies to the TheraHOME app (package ai.therahome), published by Công ty H-COMMERCE GLOBAL COMPANY LIMITED. You can delete your TheraHOME account and the personal data attached to it in either of the two ways below.

Option 1 — Delete it yourself in the app

  1. Open the TheraHOME app and sign in.
  2. Go to the Profile tab.
  3. Scroll to the bottom and choose Delete account.
  4. Read the confirmation and tap Delete.

Deletion happens immediately and cannot be undone. You are signed out of the app once it completes.

Option 2 — Ask us by email

If you can no longer reach the app, email support@therahomeai.com with the subject “Account deletion request”, including the email address or phone number you registered with. We may ask for more information to confirm you own the account, and will complete the request within 30 days of confirming it.

Data that is permanently deleted

  • Your activated program, day-by-day progress and discomfort log (0–10).
  • Your water log.
  • Your in-app notification inbox and the device token used to send you push notifications.
  • The personal details in your profile (name, profile photo, phone number, contact email) are deleted or anonymised.

Data that is kept, and why

  • Community posts and comments are not deleted but anonymised — the author shows as “Deleted user” — so that discussions other people took part in are not broken. If you want this content gone entirely, delete each post and comment in the app before deleting your account, or say so in your email under Option 2.
  • Transaction records and purchase invoices (if any) are kept for the period accounting and tax law requires, and deleted afterwards.
  • System backups may still contain your data for up to 30 days, until they are overwritten on the normal backup cycle.

Anything else

How we collect and process data is set out in the Privacy Policy. For any other question, write to support@therahomeai.com.